Customer Support Policy

Last updated: 7 January 2026

This policy explains how support and communication are handled.

Support Channels

Support is available via:

Email: [email protected]
Phone: +61 431 739 060
Facebook: https://www.facebook.com/michaelsherrydesign

Office Hours and Response Times

Support requests are typically responded to within 48 hours, excluding weekends and public holidays.

Response times may vary depending on workload and the nature of the request.

Service Scope

Support, revisions, refunds, rework, and any satisfaction terms are determined on a case-by-case basis and are governed by the individual agreement or contract in place.

As digital marketing outcomes cannot be guaranteed, no universal performance guarantees apply unless explicitly agreed in writing.

Refunds and Adjustments

Refunds or adjustments may be offered at our discretion depending on circumstances and contractual terms.